#1 - Surprising Interest         Download pdf (right click)
Concept: Know Your Market

#2 - “You Need it When?”         Download pdf (right click)
Concept: Intermediary Involvement is Crucial Upon Deciding to Terminate

#3 - Negotiation Expertise         Download pdf (right click)
Concept: A Case of Proven Credibility

#4 - Misstatement of Liability         Download pdf (right click)
Concept: The Unique Nature of Complex Pricing and the Requirement for Strategic Planning